Effective Date: 2/02/2025
At Lady Glam, we aim to deliver your favourite cosmetics right to your doorstep with a seamless shopping experience. This policy outlines how we handle shipping and returns for your orders.
Shipping Policy
Order Processing
- Orders are processed within 1-2 business days after confirmation.
- We also process or ship orders on weekends or public holidays.
Shipping Time
- Standard Delivery: 3–5 business days within Pakistan.
- Delivery times may vary based on your location and external factors.
Order Tracking
- Once your order is shipped, you’ll receive an email with tracking details. You can track your package on our courier partner’s website.
Return Policy
We accept returns under specific conditions. Please read the guidelines carefully:
Eligibility for Returns
- The product must be unused, in its original condition, and returned with the original packaging and tags.
- Return requests must be made within 3 days of receiving the order.
- Cosmetics and personal care items cannot be returned once opened or used.
How to Return
- Contact Us at admin@ladyglam.co with your order number and the reason for the return.
- Once your return request is approved, you will receive instructions for returning the item.
- Ship the product back to us at your expense.
Inspection & Approval
- After receiving your return, we will inspect the product.
- If approved, we will notify you and initiate a refund or exchange.
Non-Returnable Items
- Used or opened cosmetics.
- Items purchased on sale or with a discount.
- Products without original packaging or proof of purchase.
Contact Us
If you have any questions about our Shipping & Return Policy, feel free to reach out:
Email: admin@ladyglam.co
Phone: +92 336 6667042